Privacy Policy

We may collect the following categories of information:

• Personal Identifiers: Name, email address, phone number, date of birth, and mailing address.
• Protected Health Information (PHI): Medical history, diagnoses, treatment information, prescriptions, and other health-related data provided during consultations or intake forms.
• Payment Information: Billing address and payment card details (processed securely through third-party payment processors; we do not store full card numbers).
• Technical Data: IP address, browser type, device identifiers, pages visited, and referring URLs collected automatically when you use our website.
• Communications: Messages, inquiries, and feedback you send us through our contact form or by phone or email.

We use the information we collect to:

• Provide, operate, and improve our telehealth and in-person medical services.
• Schedule appointments, process prescriptions, and coordinate care with pharmacies and other providers.
• Process payments and send billing communications.
• Respond to your inquiries and provide customer support.
• Send appointment reminders, treatment updates, and health-related communications.
• Comply with applicable laws, regulations, and professional licensing requirements, including HIPAA.
• Detect, prevent, and address fraud, security incidents, and other harmful activity.
• Analyze website usage to improve our online experience.

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided separately at the time of your first appointment or upon request.

We may share your information in the following circumstances:

• Healthcare Operations: With licensed physicians, pharmacies, laboratories, and other healthcare providers involved in your treatment.
• Service Providers: With trusted third-party vendors who assist us in operating our website and services (e.g., payment processors, telehealth platforms, electronic health record systems), under confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Digital Health MD, our patients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
• With Your Consent: For any other purpose with your explicit consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may control cookie settings through your browser; however, disabling certain cookies may affect website functionality.

Our website and services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will promptly delete it. If you believe we have collected information from a minor, please contact us immediately.

We implement industry-standard administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our telehealth platform uses encrypted connections (TLS/SSL) for all data transmissions.

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations (including medical record retention requirements under Florida law), resolve disputes, and enforce our agreements. Medical records are generally retained for a minimum of seven (7) years from the date of last service, or longer as required by applicable law.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and medical record retention requirements.
• Opt out of non-essential marketing communications at any time.
• Request a copy of your medical records in accordance with HIPAA.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: